Over the years, we have learned that there isn’t a lot of middle ground when it comes to outsourced IT. Lots of businesses have great technology teams they count on, while others have none at all.
That’s understandable, to a degree. If your outsourced IT vendor isn’t giving you the service and pricing you deserve, it makes sense to look elsewhere. Don’t make the mistake of trying to handle technology in-house, though – this is literally the worst alternative to having a great outsourced IT team.
Why is it such a big mistake to look after your own technology? For one thing, it tends to lead to infrequent maintenance, incorrect settings, and lots of tiny problems that add up over time. In other words, because most non-IT employees aren’t sure what to do, they end up making small problems worse, and aren’t prepared to deal with bigger ones.
More to the point, though, is that managing your own IT tends to be a big drain on your schedule. It wastes a lot of time that you could be spending on other things, like billing, customer service, or just running your company. The same holds true if you delegate IT work to other employees who don’t know much about technology; they spend lots of their workday doing things they aren’t paid to, and neither job gets done as well as it should.
While it always makes sense to hold out for the right technology team, don’t make the common mistake of going without one altogether.