“I called TSG to inquire about Windows Explorer crashing and other issues to do with my personal desktop computer. They were very helpful over the phone and gave me great service quotes. I took my PC to their Vancouver location on a Friday and met Roelof, one of their techs. He was kind and very helpful.
Less than 24hrs later, I got a call that it was repaired and for a very reasonable price. When I came to pick it up, Roelof demonstrated what he had done and explained how to further care for my computer. He also opened up the case and answered several questions and concerns I had about hardware. I thought my PC was toast, but Roelof saved it no problem. Not only did he fix various Windows corruptions, complete all Windows updates and get rid of my awful conflicting security software, he did it all without having to wipe my data. On top of that, he uninstalled useless programs and cleaned it of all viruses/malware. He also loaded new anti-virus and anti-malware programs to protect my PC in the future. Finally, Roelof even went as far as to update any program on my computer that was out of date and test my favourite game for me to make sure it was still working.
Currently, my computer runs faster and works better than it did fresh out of the box. The tech even reached out a few days later to check up on how well it was running and to answer any further questions I had. I recommend TSG Computer Services and Roelof very highly. Great service and awesome support.”
“We are very pleased with the work TSG Computer Services has provided our organization over the past three years. Chad and his staff were always there to fix our tech glitches – by remote or in person. I would highly recommend them.”
-Meredith Areskoug, Bill Reid Gallery of Northwest Coast Art
“One year ago, we were in pretty much a crisis situation at our workplace. I asked TSGCS as well as two other companies to come in to analyse our situation. TSGCS provided an extensive report that addressed all of our issues and presented some options that I could work with. Since we started working with Chad and TSGCS, we have been more than satisfied with their service. We feel that all of our technical issues can be dealt with not only in a timely manner (usually immediately) but also with integrity, consideration of our time and needs as well as our financial capabilities. I am happy to recommend Chad and TSGCS to any sized company.”
-Frances Seaton, Director, St. Giles Vancouver
“Our company has been with TSG Computer Services for a few years now…and we will be for many years to come. Their quality of care is unmatched: from their prompt response times, to their friendly and professional demeanors. As well, their product and technical expertise are outstanding: from finding the correct products and services for your company, to fixing a vast variety of computer problems. TSG Computer Services is a company you can trust to meet all your technical needs with the highest quality of care!”
-Tiffany Sever, Breakers Fish Co. Ltd.
“TSG Computer Services has been invaluable in the development and ongoing maintenance of our computer systems. After completing a thorough audit of our network, TSG planned and implemented a cost-effective solution to upgrade our infrastructure for optimal security and efficiency. Whether consulting on larger projects or promptly responding to same-day repairs needed, TSG consistently provides reliable and knowledgeable service.”
– Tanis Phillips, General Manager, Banyen Books & Sound
“TSG Computer Services was recommended to us over 2 years ago for a problem that required immediate resolution and we have been extremely pleased with the level of support that we have received from them since then. They put in place solutions and systems that gave us piece of mind and allowed us to increase our efficiency. TSGCS consistently provides exceptional and knowledgeable service, I would not hesitate to recommend them to others requiring IT Services.”
– Burt Carver, Apex Building Sciences
“TSG Computer Services has been invaluable in providing service to the systems we provide. Our broad network of devices is highly reliant on a team of local contractors which we have in place. TSG Computer Services has been, and continues to be one of our top contractors. They consistently demonstrate exceptional knowledge and expertise regardless of the job at hand. They assume full responsibility of the task locally from hire until completion, and their turn-around time continues to exceed expectations.”
– Tom Prucha, Vice President – Operations, Intercam Systems
“We are very pleased with the work TSG Computer Services has provided our company. From computer glitches and program installs to good advice, Chad and the staff have always been there to insure we don’t miss a beat. The remote services provided, minimizes downtime and significantly reduces staff frustration! I would highly recommend them to individuals and companies of any size. ”
– Ron MacMillan, President, Rocky Mountain Environmental
“As a small business owner, it is essential to have quick and reliable IT services. TSG provides excellent service and I highly recommend them to anyone.”
– John C.
“I stopped in at a local computer service company on the way home. The owner said that he would charge $125 plus HST to clean my computer of a virus, and also recommended purchasing a new virus protection system. He said he couldn’t start until next week, and that he would need several days to fix my system.
I called TSG and they said that a tech would be able do it remotely in about 2 hours. The technician commenced work at 6pm, and walked me through the process explaining what he was doing. (For 1 hour he explained everything as it was happening!) He finished at 9pm and gave me more instructions on how to maintain my computer myself.
He was fantastic, professional, educational, and extremely reasonable in cost. I am so happy with the service I received, and will recommend them to all my friends.
Thank you, Thank you!”
– Beverly Miller, Independant Consultant
“Their passion for fixing computer issues is unmatched. Given a task that my staff could not resolve for many months, they used some of their time and quickly found a solution. I heartily endorse TSG Computer Services for any computer issue you may have.”
– Doug Moore, President, Turnkey Solutions Inc.
“TSG Computer Services has not only provided support for our crisis-type demands with same-day service, but also onsite support for minor glitches and adjustment issues. They are reliable, honest, polite and prompt. They are always available.”
– Dave Truesdell, Dragon Trucking Ltd
“Our firm relies heavily on computer-generated pricing and calculations for steel buildings and TSG Computer Services has managed to keep us on track since we incorporated in 1998. They are very responsive, and treat our service requests just as importantly as that of their larger clients.”
– Bruce Hood, Associated Metal Building Sales
“TSG Computer Services always comes through for me with fast, friendly and expert service. They’ve saved me a lot of money and time.”
– Brechin Maclean, Brechin Maclean Photography
“When I contacted TSG, they were immediately helpful. They devoted considerable thought and time to my request, and promptly delivered a simple and affordable solution. TSG was professional and courteous from start to finish. I recommend their services to anyone with a computer problem, big or small. ”
– Iain Stewart, University of British Columbia
“TSG Computer Services has been my computer support company for several years, and I have been most pleased with their work. They are very reliable, honest, polite and prompt; have access to my computers remotely; and often solve problems without commuting.”
– M.L. Roddis, Accounting, Bookkeeping and Tax Solutions
“TSG Computer Services updates our systems regularly and keeps them running smoothly. I recommend TSG Computer Services to any organization that requires a reliable, knowledgeable IT support company.”
– Nancy Swaby, Manager, YWCA Career Connections
“I called them on a Friday. Took my computer in next business day. Got SAME DAY service in 3.5 hours. Sluggish, slow, dusty & noisy, my laptop seems more efficient and quieter than when I got it brand new; runs like a well conditioned athlete now. Their expertise and personable service has converted me to a dedicated customer. The best part, when my laptop has an issue from this day forward, we can do it all on line. Yahoo!”
– Anne Stadnyk, President, SayItNow Inc.
“I have had several ongoing issues with my computer that required the asistance of a few different IT Services. No one has been as fast to cover the appointment and rectified the issues in a speedy and efficient a manner as Chad from TSG Computer Services. I highly recommend them to any business or individuals.”
– Pete K
“Very quick response time and even followed up a week later to make sure my computer was working great. I would definately recommend TSG!”
– Mary H.