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Managed IT Services

The most common question I get asked is, “What are Managed Services?”

TSG Computer Services in the lower mainland

Managed Services are services that we (TSG) take complete control of for the customer. For example, if your Server requires ongoing maintenance as most servers do, we not only manage and monitor the server for you, but also perform regular maintenance (service) on the server to ensure that it is running in peak-performance at all times.

However, managed services is not only limited to Servers. Managed Services covers a broad range of service offerings that include:

  • Server Monitoring
  • Server Maintenance
  • WorkStation Monitoring
  • WorkStation Maintenance
  • Patch Management
  • Quarterly System Optimization
  • Network Monitoring
  • OffSite Backup (with monitoring)
  • OnSite Backup Monitoring


These service offerings ensure that whatever is thrown at an organization’s network infrastructure, that the entire infrastructure is taken care of and that any impact on productivity is minimized.

What are the benefits of employing a Managed Service?
There are many benefits for employing Managed Services in your organization.
Some of these include:

  • Set Monthly IT Costs – Many companies employ IT services only after an issue has occurred. Often times, it’s something small. But on the rare occasion, it tends to be rather expensive. What if all your IT problems could be covered for the entire month with 1 (one) small monthly fee? No Hidden Charges. Wouldn’t it be better to know that no matter what problems are lurking around the next corner, your monthly IT cost is set.
  • Peice of Mind – Many companies assume because they have no apparent, ‘in-your-face’ computer problems that everything is A-OK. Unfortunately, nothing could be further from the truth. We often ask the queston, “Where would you be tomorrow (business wise) if your server or workstation crashed overnight?” The truth is many professionals would be lost without their machines. Our #1  job is to ensure that you are able to do your job efficiently. With a Managed Service in place that monitors, and repairs any underlying issues within your system(s), not only does your productivity go up, but a restful night’s sleep is practically guaranteed. Wouldn’t it be better to have your systems proactively taken care of, instead of waiting for a problem to escalate to panic status? Not only are Managed Service less expensive than (lost downtime+IT support), but they provide Peice of Mind as well.


If you are interested in reducing your IT costs, and getting a restfull night’s sleep, give us a call.
Where would you be tomorrow (business wise) if your server or workstation crashed overnight?


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Find out how TSG Computer Services can help you minimize downtime, increase security and maximize profits. You can learn about our computer repairs and IT consulting services, our computer support specialists, or you can contact us now.

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